Cloud Call Center

On-Premises vs Cloud Call Center Software – Which is Best?

Ten years ago  before cloud call center, most owners would have responded “on-premises” when asked what kind of call center software and hardware their business used. It was not because they had many options, but the real reason was that internet connections weren’t as quick and dependable then. They would think of adopting cloud-based services. […]

VoIP Best Practices Going Into 2023

Voice over Internet Protocol (commonly known as VoIP) enables communication across different locations. The robust system consists of consistent data flow and voice integration. Considering remote and hybrid work arrangements, VoIP’s advantages to businesses are wide-ranging. Conference and group calls provide management, employees, and clients with efficient collaboration avenues. Businesses can also connect clients with […]