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Ringcentral
Top 9 RingCentral Alternatives for 2021
Even in this era of digitalisation, customers prefer phone support to reach out to customer services. They feel satisfied when they talk to a live agent of your customer support team. But managing phone support is a major challenge for most of the growing businesses. If you want to provide the best phone support to your customers, you need effective call centre software. Without this software, customers may leave waiting on hold when agents are busy solving other queries. Good software can route calls to the right agents and increase customer satisfaction.
Ringcentral is one of the most popular companies that are providing business phone systems in the UK. It offers cloud-based solutions for small, medium and large enterprises. RingCentral has a good market share, and it is a highly rated vendor. But, it does not mean that it is the only solution for your business phone. It is providing high-quality services, but its user-based pricing is more expensive than per minute plan. Moreover, add on features may lead to bloated phone bills.
Here are the top RingCentral alternatives for 2021
1
Nextiva
(275) 4.4 out of 5
4.4/5
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company’s employees to conduct their business from anywhere.
customer service from account manager and enterprise technical support
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Nextiva is the best RingCentral alternative. Since 2006 Nextiva has provided the best-in-class VoIP services. It is not only a business VoIP provider, but it is also a business communication platform with superpowers. Nextiva’s call centre software is an easy to use solution that helps you to connect with more callers, even if you have less agents. The basic feature that you get with Nextiva includes voicemail to email alert, automatic call routing, IVR software, and call queuing. Nextiva offers a similar pricing plan to RingCentral, but you will get 15oo toll free minutes with Nextiva’s basic plan while it is only 100 for RingCentral. Phone service for business starts from $18.95 per user per month per user.
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Pros
- High-Quality services and customer support.
- Advanced features at low pricing tiers.
- High number of video participants and more toll-free numbers than RingCentral.
- Clear calls with no background or static noise.
- Unlimited domestic calling with Nextiva pro plan.
Cons
- Lacks advanced call management features as compared to RingCentral.
- Online manuals are sometimes outdated.
- Weaker international calling services than RingCentral.
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2
Vonage
(672) 4.3 out of 5
4.3/5
The business phone system with the simplest, most elegant interface you’ve ever experienced.
The seamless transition has been great. When the world shut down, because we were already running Dialpad, it was very easy for us to transition our office staff to a remote working plan.
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Vonage is a leading provider of VoIP solutions for businesses. It provides a flexible solution for small and medium enterprises. The company offers a business phone system coupled with team collaboration tools, unlimited calls, SMS messages and over 50 phone features. You can also add other services such as call recording or information technology support as a separate charge. Along with the business phone solution, it can help you to stay in contact with your internal team. With its premium plan, you can get access to the features like video conferencing, chatting, and file sharing for up to 100 people.
Vonage offers various pricing plans named as select, personal and ultimate. Price starts from £9 per month per user and varies with the features and time period.
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Pros
- Good API integration.
- Vast features available for admins and users.
- Affordable price plans that help you choose essential features for your business.
- Robust knowledge-based for problem-solving and easy onboarding.
Cons
- Importing contacts requires multiple steps.
- Connectivity issues that lead to poor quality, audio delay and occasional lag.
- Some basic features require add ons that are costly.
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3
8x8
(643) 4.5 out of 5
4.5/5
GoToConnect (formerly Jive) provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions.
Easy when I am not in the office, to use my cell phone or PC.
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The company 8×8 was established in 1987 and it started providing business phone services in 2000. Now it has over 1 million customers in different businesses around the globe. The company provides a unified platform that combines cloud phone, and video calling with team chat. 8×8 is able to provide all the essential features that your business needs. It strengthens your business responsiveness and resilience by providing extensible capabilities to operate from anywhere. 8×8 offers unlimited international calls while RingCentral only offers this feature for the calls in the USA and Canada. Pricing plan of 8×8 starts from the $25 per month per user that is more expensive than RingCentral. But you can get unlimited calls for upto 14 countries even with the cheapest plan of 8×8.
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Pros
- Its voIP solution is popular for HD levels of audio.
- The Built in reporting and real time analytics allow users to track results.
- 8×8 has a built in CRM solution for a variety of platforms such as hubspot, GSuite, salesforce etc.
Cons
- Setup process can be complicated and lengthy.
- Virtual office can not send and receive images.
- Customers complain that technical issues tend to take a long time to get resolved.
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4
3CX
(352) 4.4 out of 5
4.3/5
3CX is an open standards communications solution that replaces proprietary PBX’s. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
The convenience of the product range and the efficiency of the services to cater to my company’s needs. The 3CX product works brilliantly in-office and remotely.
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The company was founded in 2005 when VoIP was an emerging technology. 3CX established itself as a global leader in business communication. The company offers a complete communication platform for calls, video conference and chats. By using these features in business phone systems, you can increase productivity, improve customer experience and cut down the management headaches. When we compare the pricing plan of 3CX with RingCentral, we found that 3CX offers unbeatable pricing plans. With its standard plan free for one year.
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Pros
- Easy to install PBX phone system.
- It provides cost-effective web conferencing.
- Automated transcript for voicemail.
- Flexible phone system management and easy deployment.
Cons
- It is a bit difficult to set up a conference call.
- Softphone functionality is not great as in RingCentral.
- There is no support available without paying for it.
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5
Dialpad
(352) 4.4 out of 5
4.3/5
3CX is an open standards communications solution that replaces proprietary PBX’s. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
The convenience of the product range and the efficiency of the services to cater to my company’s needs. The 3CX product works brilliantly in-office and remotely.
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Dialpad offers VoIP solutions with UC features specifically to small and medium-sized businesses. Along with the business phone solution, it provides Al and contact centre solutions. Dialpad offers three different pricing plans starting from $15 per month per user. No doubt it’s pricing plan structure is leaner but cheaper than Ringcentral. In terms of video conferencing, Dialpad offers high-quality video calling support at a low price. When it comes to integration, RingCentral allows you to integrate with more systems. You can use all the features of Dialpad on any device and at any location.
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Pros
- Easy and quick deployment across organizations.
- Dialpad works perfectly on all devices enabling users to work from anywhere.
- It offers a transcription service that helps to optimise analytics and record keeping.
Cons
- Phone support is minimal when you subscribe to a low price plan.
- Some customers complain about the call quality.
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6
Mitel
(352) 4.4 out of 5
4.3/5
3CX is an open standards communications solution that replaces proprietary PBX’s. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
The convenience of the product range and the efficiency of the services to cater to my company’s needs. The 3CX product works brilliantly in-office and remotely.
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Mitel is a global leader in providing custom communication systems for businesses. It provides two hosting offers for users that are on-premise or cloud. Hit is different from other providers as it offers a third option that is a combination of on-premises and cloud. It is a reason that Mitel became most popular among the UK business and call centre industry. When compared to RingCentral, Mitel Offers similar features. However, the setup process is relatively complex, and you need an expert installer. Its seamless feature allows companies to make calls, team messaging, video conferencing, and more. Mitel also provides a mobile-first collaboration tool that works with both iOS and Android. It offers three different pricing plans starting from $20.99 per user per month.
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Pros
- There is Siri integration on iOS devices.
- It guarantees an uptime of over 99%.
- The company provides 24/7 customer support
- It integrates with the company’s CRM to improve customer experience.
Cons
- The overall setup process is complex.
- Some users report the delay in sorting out their problems.
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7
Grasshopper
(352) 4.4 out of 5
4.3/5
3CX is an open standards communications solution that replaces proprietary PBX’s. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
The convenience of the product range and the efficiency of the services to cater to my company’s needs. The 3CX product works brilliantly in-office and remotely.
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It is one of the best alternatives of RingCentral. It is in the market for a similar time and targets the same market. Grasshopper adds a business line and virtual phone system to your personal phone. However, the company offers mainly the small businesses that want to set up a business phone system and have a professional online appearance. It offers an easy setup and mobile-friendly app so that you can communicate with your staff and customers from anywhere. Grasshopper provides three pricing plans starting from $29 for one phone number with three extensions. You can save up to 10% if you subscribe to an annual pricing plan. Grasshopper grows with you as you can add unlimited users without an extra cost.
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Pros
- A super-fast and easy setup.
- Affordable pricing for all small businesses.
- Simple full-feature plans without any hidden cost.
Cons
- It uses an existing phone line.
- It does not provide video conferencing
- There is no option for team messaging.
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8
Ooma
(352) 4.4 out of 5
4.3/5
3CX is an open standards communications solution that replaces proprietary PBX’s. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
The convenience of the product range and the efficiency of the services to cater to my company’s needs. The 3CX product works brilliantly in-office and remotely.
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Ooma is providing an innovative and cloud-based communication experience to businesses. With basic phone, video conferencing and text, it offers over thirty-five distinct features to ensure that you never miss a call from your customers. Ooma is best for small companies and teams that need a basic and budget-friendly solution. The company offers affordable pricing plans so that companies can easily choose one that meets their requirements. Its basic pricing plan starts from $19.95 per user per month. However, if you want to add advanced features like call recording, a desktop app, or video conferencing, you should subscribe to a pro plan that starts from $24.95 per user per month.
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Pros
- Support for existing analogue phones.
- Straightforward and easy to use setup.
- Artificial intelligence integration.
- Low-cost plan that provides you communications basics.
Cons
- Occasional issues with call quality.
- It does not provide unified communication services like team messaging and file sharing.
- Even for basic features like video conferencing, you have to subscribe to a high tier plan.
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9
Intermedia
(352) 4.4 out of 5
4.3/5
3CX is an open standards communications solution that replaces proprietary PBX’s. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
The convenience of the product range and the efficiency of the services to cater to my company’s needs. The 3CX product works brilliantly in-office and remotely.
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Intermedia is a cloud communication company that helps more than 1,20,000 businesses to connect in a better way. They provide multiple communication solutions such as team messaging, video conferencing, voice mailing and many more through a single and highly secure platform. Intermedia offers high-quality services that attract all companies of all sizes. The company offers communication solutions to the companies that want a simple and easy setup process that is convenient to manage. The company offers two different pricing plans starting from $27.99 per month per user.
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Pros
- The company guarantees 99.999% uptime.
- The customer support available 24/7.
- Intermedia offers an interface to access live chat and check out support tickets.
- The quality of voicemail is high, and quick and reliable delivery by Email.
Cons
- Limited video conference partners.
- Historical call reporting data needs improvement.
- A few notable features will cost additional monthly fees.
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10
GoToConnect
(352) 4.4 out of 5
4.3/5
3CX is an open standards communications solution that replaces proprietary PBX’s. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
The convenience of the product range and the efficiency of the services to cater to my company’s needs. The 3CX product works brilliantly in-office and remotely.
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This company was previously known as Jive communications, and now it is a part of the LogMeIn family. In 2019 LogMeIn merges Jive products with its GoTo products and makes GoToConnect. This new pairing offers GoTomeetings’s video capabilities along with the Jive’s hosted PBX services. GoToConnect provides its customers with the best communication tools, including auto attendant, call forwarding, virtual voicemail, mobile apps and more. It offers different types of pricing plans starting from $19.95 per user per month.
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Pros
- Easy to upgrade or make changes in your existing portal.
- Customer service is always helpful and responsive.
- Affordable pricing plan suitable for businesses of all sizes.
Cons
- Difficult to set up without any expert’s assistance.
- Navigation and UI has room for improvement.
- SMS texting is difficult as the Jive application has a continuous poor signal alert.
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