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Top 7 Agile CRM Alternatives
Customer Relationship Management (CRM) is an essential thing for running a business successfully. The better the relationship with the customer, the more you can generate revenue. CRM software brings all the information from different departments throughout the organisation and gives each customer a detailed view in real-time. It helps your sales, marketing and customer support staff to make quick and effective decisions. It is important to have the best VoIP CRM software for your business in today’s highly competitive environment.
Agile is a well-known name in the CRM software market. It is all in one cloud platform that allows companies to handle all tasks and activities across the customer lifecycle. It offers advanced features such as pipeline management, contact management, email marketing and campaigns, lead scoring, project management, live chat and service automation. Instead of all these features, Agile CRM may not suit all your business requirements. Therefore, it is important that you look beyond and explore top agile CRM alternatives software to choose one that is right for all your business needs.
Here are the top Agile alternatives for 2021
#1
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HubSpot CRM is one of the top agile CRM alternatives and built for growing teams. The purpose of this CRM is to eliminate manual work and help the sales team. It has advanced features to meet the modern world’s needs and help users engage more customers and get more leads in return. It takes care of all the details such as recording calls, logging emails, and managing data in a very efficient manner, thus freeing up the valuable time of your sales team. This platform is easy to use, and you can link it to your website or social media profiles. If you are searching for a good option, you should consider HubSpot because you can use its free CRM to track, organise or nurture your leads. HubSpot offers three different pricing plans for its customers, starting from £38 per month.
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- Many businesses love HubSpot because it is free of cost.
- It allows customers to customise their marketing and sales process.
- It automatically tracks customer interactions to provide vital data.
- It provides easy social media integration.
- Its Features are easy to understand and use.
Pros
- This software is relatively new, so it has some limitations in features.
- The software may not be suitable for large businesses.
- You may need to pay extra for getting technical support.
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#2
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Zoho is also considered as top agile CRM alternative. It is a single customer relationship management software to meet all your business needs. It is designed to engage, retain and satisfy customers to grow your business. One of Zoho CRM’s best features is that it can be integrated with other applications to streamline sales, marketing, and customer service. No matter if you are a starting out as an entrepreneur or you own a medium or large-sized enterprise, this software can work perfectly for you. This software automates routine business activities, engages clients in various platforms and monitors sales. Through its mobile application, you can get real-time updates. You can expand the CRM by integrating it with other apps such as QuickBooks, Microsoft Outlook, Google Apps and cloud work.
Zoho offers high flexibility in pricing plans. It has four different pricing plans along with a free trial. Pricing starts from £10 per user per month.
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- It offers email tracking features.
- You can seamlessly transfer accounts.
- It provides an option to back up all users data.
- It provides customisation to fulfil the needs of your business.
- Easy to use and manage customers online.
Pros
Cons
- Pricing is somewhat high for small businesses.
- Integration experience is inconsistent.
- Customer support is not available on weekends.
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#3
Freshsales CRM
(352) 4.4 out of 5
4.3/5
3CX is an open standards communications solution that replaces proprietary PBX’s. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
The convenience of the product range and the efficiency of the services to cater to my company’s needs. The 3CX product works brilliantly in-office and remotely.
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Freshworks CRM is the next generation that comprises the best features of sales CRM and powerful marketing automation features. It can be used as agile CRM alternative as it is intended for teams who want to keep tabs on their customers and resolve inquiries simultaneously. It helps businesses build a stronger relationship with their customers, which increases retention and sales. It helps your sales and marketing staff to understand the trends and target customers in an efficient way. With built-in communication tools like instant messaging, emails, and telephony, sales professionals can manage customer relationships in one place. It also offers a number of integrations for different applications.
It offers three different pricing plans, and you can choose one according to your business size and requirements. The basic plan starts from £25 per user per month, billed annually.
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- The app is easy to use and offers robust features.
- It offers user engagement tracking with the website.
- The system offers flexibility with the sales process.
- The development team instantly responds to user requests and updates the app.
Pros
- There is room for improvement in data exporting options.
- Limited fonts choice in email template.
- It can be costly for startup or small businesses.
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#4
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Pipedrive is a simple yet robust CRM software that helps users to maintain a good relationship with their existing customers, find new ones and increase sales. It provides a robust pipeline management app that is being used by many small and medium-sized businesses all over the world. This agile CRM alternative helps you in tracking customer communications, optimising marketing strategies and increasing return on investment. With a clear insight into sales data, you can prioritise deals and make informed decisions. It is relatively easier to set up an account, and other vital operations are easy to understand and implement.
Pipedrive’s pricing plan includes four options named as essential, advanced, professional and enterprise. The lowest pricing plan starts from £12.50 per user per month if billed annually.
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- It has a simple user interface.
- It provides in-depth sales reporting.
- It allows you to get updates of the sales pipeline anywhere through the mobile app.
- It offers an extremely simple, intuitive and customisable dashboard.
Pros
- It lacks the features for internal communication.
- Customer support is only available from Monday to Friday.
- Some users complain that this platform adds contacts without verifying if it exists already.
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#5
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Insightly is known as one of the best agile CRM alternative software solutions for small and growing businesses. It is a web-based with no desktop version available for download, customer relationship and lead management tool. The major goal of this platform is to organise incoming customers and sales data. It integrates seamlessly with Office365, MailChimp, G Suite and top social media networks. Its main features include contact management, task management, and pipeline management to help businesses to get clear sales visibility and increase efficiency and productivity.
In terms of pricing, Insightly offers a flexible pricing scheme with three plans to meet all companies’ requirements.
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Pros
- It provides actionable insights with reports and task boards.
- An easy to use app supported on Android and iPhone.
- Contact management is simpler than other CRM software.
Cons
- The sorting features are a bit tedious.
- Reporting features can be improved.
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#6
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Creatio is a leading software and business process automation. This software helps companies to streamline processes, boost employee productivity, and organise CRM data. This suite comprises three modules: sales creatio, marketing creatio, and service creatio. Each module has special tools for specific departments that are involved in your campaign. It centralises your database making it easy to access and manage business processes. This top agile CRM alternative helps you to manage your business process without investing in multiple programmes. Marketing creatio allows you to track customers’ journey and purchasing patterns while sales catio helps you follow up transactions and understand customer’s demands. Service creatio provides tools for personalised assistance for your customers.
The pricing of Creatio CRM varies with the number of users and size of the company.
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Pros
- It bridges the gap between sales, marketing and customer service.
- Creatio software provides a 360-degree view of all your business operations.
- It allows integration with your existing business systems.
Cons
- The user interface is a bit complex.
- Some functions are complex and require more dedicated expertise.
- A separate licence is required for the marketing unit.
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#7
customer service from account manager and enterprise technical support
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Activecampaign is a series of various marketing applications combined into a single user-friendly platform. It offers useful email marketing tools to send engaging emails to customers. It helps you find more information about contacts, using social media and apply marketing automation technology that is previously unreachable for small businesses. It offers unique features such as email split testing and event tracking. By using this top agile CRM alternative, you can run targeted campaigns, automate marketing and sales processes and nurture contacts.
It offers four pricing plans with no setup fees. The basis pricing starts from $9 per month.
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Pros
- It offers an intuitive automation builder.
- Conditional content enables you to dynamically alter content on a per-contact basis.
- It can integrate with more than 150 applications.
Cons
- Deal making systems need improvement.
- There is a need for more native app integration.
- It gets a bit expensive to host when you have a large list of contacts.
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